Privacy Policy
At Chandni NX, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy outlines how we collect, use, and protect your data when you use our website or make a purchase from us.
1. Information We Collect
We collect personal information when you interact with our website, place an order, or contact us for support. The types of information we may collect include:
- Personal Information: Name, email address, phone number, and shipping address.
- Payment Information: Details required to process transactions (we do not store your card details; payments are handled securely via third-party payment gateways like Razorpay).
- Order Details: Information about the products you purchase.
- Website Usage Information: Data collected through cookies, such as your IP address, browser type, and pages visited.
2. How We Use Your Information
We use the personal information we collect to:
- Process and fulfill your orders, including shipping and payment.
- Provide customer support and respond to your inquiries.
- Send you updates about your order status.
- Improve our website, products, and services.
- Send you marketing communications, which you can opt out of at any time.
We will not sell, rent, or share your personal information with any third parties, except as required to complete your purchase (e.g., sharing your shipping details with courier companies) or as required by law.
3. Data Security
We take the security of your personal information seriously. We use industry-standard security measures, including encryption, to protect your data during transmission and storage. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Payment Processing
All payments made on our website are processed through trusted third-party payment gateways like Razorpay. We do not store any payment card information on our servers. Razorpay uses secure encryption protocols to ensure the safe handling of your financial details.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us:
- Remember your preferences and shopping cart details.
- Analyze website traffic and usage patterns to enhance our services.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
6. Third-Party Services
We may use third-party service providers for various purposes, such as payment processing, shipping, or analytics. These third parties may have access to your personal information only to perform their services, and they are obligated not to disclose or use it for any other purpose.
7. Your Rights
As a user of our website, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., data required for legal compliance).
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails.
To exercise any of these rights, please contact us at:
- Email: chandni.nx.solapur@gmail.com, info@chandninx.com
- Phone: +91 94235 88306, +91 95116 18503
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including complying with legal obligations, resolving disputes, and enforcing our agreements.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: chandni.nx.solapur@gmail.com, info@chandninx.com
- Phone: +91 94235 88306, +91 95116 18503
