Return and Refund Policy
At Chandni NX, we prioritize customer satisfaction and aim to ensure a positive shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Certain items, such as personalized or customized products, are non-returnable unless they arrive damaged or defective.
To initiate a return, please contact us at:
- Email: chandni.nx.solapur@gmail.com, info@chandninx.com
- Phone: +91 94235 88306, +91 95116 18503
Once your return request is approved, we will provide instructions on how and where to send your item. Please note that the customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong or damaged item).
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, the refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days. The exact time may vary depending on your payment provider.
- Rejected Refunds: If the return does not meet our conditions, the item will be sent back to you, and no refund will be issued.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 7 days of receiving the item
Damaged or Defective Products
If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the order. We will arrange for the return and replacement or refund of the product at no additional cost to you.
Contact Us
For any questions regarding returns, exchanges, or refunds, please reach out to our customer service team:
- Email: chandni.nx.solapur@gmail.com, info@chandninx.com
- Phone: +91 94235 88306, +91 95116 18503
We are committed to resolving your issues and ensuring a smooth return or refund process.
